Customer Service
Warranty Info
Use these links to learn more about Matco Tools warranty information:
MATCO TOOLS LIMITED PRODUCT WARRANTY
Any tool or part branded with the Matco Tools (MATCO) name is warranted against defects in materials and workmanship. Matco, or one of its authorized representatives, will, at Matco's option, repair, or replace, any tool or part bearing the MATCO name, without charge, if the defective or malfunctioning tool or part is returned to Matco or one of its authorized representatives. Please be sure to include your name and address with the tool or part, and describe the nature of the problem.
To return a product through matcotools.com you must first Register as a user. You can then Login.
Once registered and logged in, returns can be processed through the Your Account link in the upper right corner of any matcotools.com page.
Matco shall have no obligation pursuant to the Matco Warranty with respect to any tools or parts which in Matco's sole judgement have been altered damaged, misused, abused, badly worn, lost or improperly maintained. This Warranty is null and void if the customer, or any other person other than an authorized representative of Matco, has made any attempt to service or modify the tool prior to its return to Matco under this Warranty.
All products sold by Matco to its Distributors are assigned a warranty code in the Matco Price List. The limited warranty provision with respect to each such product shall be the limited warranty designated in this warranty code agreement and may be amended by Matco from time to time in its sole discretion.
Matco Tools reserves the right to make periodic changes in construction or tool design at any time. Matco specifically reserves the right to make these changes without incurring any obligation or incorporating such changes or updates in tools or parts previously distributed.
The Matco Warranty is in lieu of all other warranties, expressed or implied, including any warranty of merchantability or fitness for a particular purpose, and sets forth the sole and exclusive remedy in contract, tort, strict liability, or otherwise. Under no circumstances shall Matco be liable for any special, incidental, or consequential damages.
Note: Some states do not allow the exclusion or limitation of incidental or consequential damages. The Matco Warranty confers specific legal rights. The purchaser may have other rights which vary from state to state or outside the United States of America.
No Matco employee, distributor or other person, other than an authorized officer of Matco, may extend the Matco Warranty. Any such alteration must be in writing and signed by such officer.
MISUSED AND ABUSED PRODUCT
Over time, Matco's hand tools and service equipment have earned a reputation for world-class quality, superior workmanship, and professional-grade durability. When properly used and conscientiously maintained, Matco tools can provide you their full lifetime of reliable service. However, this is not to say that our tools are indestructible. When subjected to intentional physical misuse and abuse, even Matco tools can break or fail prematurely.
Matco Tools and our Matco Distributors recognize that the warranty coverage which we offer on our tools and equipment has a significant influence on your decision to purchase and use Matco products. We also recognize that the intentional misuse and abuse of hand tools continues to be a common concern to us all. As a result of both considerations, Matco has structured our warranty policies and product guarantees accordingly. While eminently fair by industry standards, Matco's Warranty reserves the right to exclude products which have been obviously and intentionally misused and abused.
IMPORTANT NOTICES
Product Changes: Matco reserves the right to make changes in design, appearance and construction of any and all products listed herein without incurring any obligation in making such changes in products previously sold or transferred. MATCO also reserves the right to discontinue the availability of any products at such time as such action is considered necessary.
Liability: Matco cannot accept the responsibility for the results of using tools which have been abused or badly worn. MATCO also cannot accept responsibility for results of using tools incorrectly or using tools which have been improperly repaired or maintained.
Safety Tips: Matco encourages tool safety and proper tool use. We have provided various safety tips and proper tool usage tips throughout our on-line catalog. These tips are provided only as a convenience to our customers and we in no way imply that it is a complete list of all tool safeguards and precautions. We suggest you refer to the manufacturer's instructions when provided.