Franchise Customer Support

Matco Tools franchisees count on Matco to provide service they can depend on. Whether you are finding a part number for a specialty tool, tracking shipments, or providing marketing materials.

Matco’s franchisees trust that Matco’s franchise business system will provide the resources and support to keep their business running so that every franchisee can deliver outstanding service and quality tools to their customers.

Outstanding Customer Service

• 100% U.S. based customer service
• Available 16 hours-a-day
• Over 90 district managers to help grow and sustain your business
• Ongoing business reviews in your first 18 months (annually thereafter)
• Provide warranty claim support, special order assistance and administration support

Marketing Support & Brand Exposure

• National Advertising
• 40+ national TV commercials
• Product placement in blockbuster movies and TV shows
• Motorsports - National Hot Rod Association (NHRA) Sponsorship



Promotional Sales Flyers

• Sponsorship of 3-time top Fuel World Champion Antron Brown
• Brand visibility to over 18 million NHRA race fans
• Promotional Sales Flyers
• Reach over 550,000 professional technicians
• 16 million promotional flyers printed annually
• Social Media
• Over 550k social media followers (and growing!)
• Reach over 250k people every month
• National and industry specific exposure in print magazines

See all the marketing support we offer.

Product Support & World Class Training

• 70+ hours of training - #1 in the mobile tool industry
• Over 40 programs to help grow your business
• Continuation training after first six months to ensure your success
• 10+ days of interactive classroom and hands-on field training
• On-going education, daily product support and annual tool Expo business conference